Privacy Policy
How Heist handles information submitted through this website and the early-access waitlist.
Who we are
Heist Inc. operates Heist and is responsible for the personal information described in this Privacy Policy. In this policy, “Heist,” “we,” “us,” and “our” refer to Heist Inc. You can contact us about privacy at privacy@useheist.com.
What this policy covers
This policy applies to useheist.com, the Heist early-access waitlist, and related emails. It does not apply to third-party websites or services that have their own privacy policies.
Information we collect
Waitlist information
When you join early access, we collect your email address, the Heist form you used, your waitlist group, signup time, confirmation status, and subscription preferences.
Email and communications information
If you receive or respond to an email from us, we may process the message, delivery status, confirmation activity, and email engagement information such as opens and link clicks where available.
Technical information
Our hosting, security, and email providers may process limited technical information needed to deliver and protect their services, such as IP address, browser or device type, request time, referring page, and diagnostic logs.
Information you send us
We collect information you choose to include when you contact Heist or request support.
Analytics
We collect our own basic product analytics in the Heist app, such as which features are used and whether they work. On this website we use Plausible, a privacy-friendly service that counts visits. Neither uses cookies or tracks you across other sites. You can turn off product analytics in the app settings.
How we use information
- To add you to the waitlist and confirm that you control the submitted email address.
- To send product, access, security, and service updates you requested.
- To operate, secure, troubleshoot, and improve the website and waitlist.
- To understand email delivery and engagement and maintain accurate subscription records.
- To respond to questions, enforce our Terms, prevent abuse, and comply with law.
Legal bases
Where data-protection law requires a legal basis, we rely on your consent for optional product and access emails; our legitimate interests in operating, securing, and improving Heist; steps you ask us to take before providing access; and compliance with legal obligations. You may withdraw consent at any time, but withdrawal does not affect earlier lawful processing.
How we share information
We share information only as needed to operate Heist, including with:
- Loops, which hosts the waitlist, sends confirmation and update emails, and maintains subscription preferences.
- GitHub Pages and related infrastructure providers, which host and deliver the website.
- Professional advisers, authorities, or transaction parties when reasonably necessary to comply with law, protect rights and safety, or evaluate a corporate transaction.
We do not sell personal information or share it for cross-context behavioral advertising.
Retention
We keep waitlist and subscription information while you remain subscribed or while it is reasonably needed to provide early access, maintain suppression records, resolve disputes, secure the service, and meet legal obligations. If you unsubscribe, we may retain the minimum information needed to honor that choice. Provider logs may be retained for their standard security and operational periods.
Your choices and rights
You can unsubscribe through the link in any marketing email. Depending on where you live, you may also have rights to request access, correction, deletion, restriction, portability, or an objection to certain processing, and to complain to a data-protection authority. Send requests to privacy@useheist.com. We may need to verify your request.
International processing
Heist and its providers may process information in countries other than your own. Where required, we use legally recognized safeguards for those transfers.
Children
Heist is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has submitted information, contact us so we can review and delete it.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this policy as Heist changes. We will post the revised version here and change the “Last updated” date. If a change materially affects how we use information already collected, we will provide additional notice where required.
Contact
For privacy questions or requests, email privacy@useheist.com.